Privacy Policy

At HANDCRAFTED, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, subscribe to updates, interact with our advertisements, or communicate with us through WhatsApp, email, forms, or social media.

By using our website or sharing your information with us, you agree to the practices described in this Privacy Policy.

We may collect the following information:

• Full name
• Phone number
• Email address
• Billing and shipping address
• City, state, and PIN code
• Shoe size and product preferences
• Order details and payment status
• Enquiry details and WhatsApp or communication history
• Feedback, reviews, or support requests
• Website usage information such as browser, device type, pages visited, and interaction behaviour
• Any other information voluntarily shared by you

We do not intentionally collect sensitive personal information unless required for processing your order, support request, or legal obligation.

Your information may be used for:

• Processing and delivering orders.
• Confirming product availability.
• Providing size guidance or product recommendations.
• Sending order updates.
• Handling returns, exchanges, cancellations, or support requests.
• Responding to enquiries.
• Sending care instructions, ownership updates, or service-related communication.
• Improving our website, products, and customer experience.
• Running advertising, remarketing, and analytics campaigns.
• Sending promotional updates, only where permitted.
• Complying with legal, tax, accounting, or regulatory requirements.

By sharing your phone number, email address, or enquiry details with HANDCRAFTED, you allow us to contact you for order updates, product assistance, size guidance, service support, and brand communication.

You may opt out of promotional communication at any time by contacting us or using the unsubscribe option where available. Transactional messages related to orders, payments, delivery, service, or support may still be sent when necessary.

Our website may use cookies, pixels, analytics tools, and tracking technologies to understand website performance, visitor behaviour, advertising effectiveness, and customer journeys. These may include tools such as Google Analytics, Meta Pixel, or other marketing and analytics platforms.

You may manage cookies through your browser settings. However, disabling cookies may affect certain website features.

We may share your information with trusted third parties only when required for business operations, such as:

• Courier and logistics partners
• Payment gateway providers
• Website and hosting providers
• Marketing and analytics platforms
• Customer support tools
• Accounting, tax, or legal advisors
• Government or legal authorities where required by law

We do not sell your personal information to unrelated third parties.

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or digital storage is completely secure. Customers are advised to use secure devices, strong passwords, and verified payment methods.

We may retain your information for as long as required to fulfil orders, provide customer support, meet legal obligations, resolve disputes, maintain records, and improve our services.

Where information is no longer required, we may delete, anonymise, or archive it as per applicable requirements.

Subject to applicable law, you may request access, correction, update, or deletion of your personal information. To make a privacy-related request, please contact us using the contact details mentioned on the website.

Our website and products are intended for general consumers and are not specifically directed toward children. If a minor uses our website, it should be under the guidance and consent of a parent or legal guardian.

HANDCRAFTED may update this Privacy Policy from time to time. The updated version will be posted on the website with the revised date.