Terms & Conditions

Welcome to HANDCRAFTED. By accessing our website, placing an order, submitting an enquiry, interacting with our social media pages, or using our services, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or services.

By using this website, you confirm that you are legally capable of entering into a binding agreement or are using the website under the supervision of a parent or legal guardian.

HANDCRAFTED makes reasonable efforts to provide accurate product descriptions, images, size information, prices, care instructions, and availability. However, minor variations may occur due to:

• Natural leather texture
• Handcrafted or hand-finished process
• Lighting and photography
• Screen display settings
• Batch-to-batch material differences
• Manual finishing and production differences

Such minor variations are not treated as defects.

All prices are listed in Indian Rupees unless stated otherwise.

Prices may change without prior notice due to material costs, launch phase, taxes, offers, or business decisions. If a pricing error occurs, HANDCRAFTED reserves the right to cancel or correct the order before dispatch.

Payments must be made through the available payment methods shown on the website or communicated by HANDCRAFTED. An order is considered confirmed only after successful payment confirmation or accepted order confirmation through authorised channels.

Offers, discounts, coupons, or promotional campaigns may be subject to separate terms, validity periods, product eligibility, stock availability, and usage restrictions. HANDCRAFTED reserves the right to modify, withdraw, or cancel offers at its discretion.

All products are subject to availability. Since some products may be limited-batch, handcrafted, made-to-order, or dependent on material availability, HANDCRAFTED does not guarantee permanent availability of any product, size, or colour.

Customers are advised to review the size guide carefully before ordering. Size recommendations, if provided through WhatsApp, chat, phone, or website, are guidance-based and may not guarantee perfect fit due to individual foot shape, width, comfort preference, and shoe style.

Customers must follow the care instructions provided with the product or shared by HANDCRAFTED. Damage caused by improper use, water exposure, rough handling, lack of care, wrong polish, excessive heat, sunlight drying, harsh chemicals, or unauthorised repair may not be covered under return, exchange, or service support.

Users agree not to:

• Misuse the website
• Provide false information
• Attempt fraud
• Interfere with website security
• Copy brand content
• Use the website for unlawful purposes
• Abuse customer support or communication channels
• Place fake or unauthorised orders

HANDCRAFTED reserves the right to restrict access, cancel orders, or take appropriate action in such cases.

The website may contain links to third-party platforms such as payment gateways, courier tracking pages, social media platforms, or external tools. HANDCRAFTED is not responsible for the content, security, privacy practices, or actions of third-party websites.

HANDCRAFTED shall not be liable for indirect, incidental, special, or consequential damages arising from website use, delayed delivery, product misuse, courier issues, technical errors, or third-party service failures. Our liability, where applicable, shall be limited to the value of the product purchased.

HANDCRAFTED may update these Terms & Conditions from time to time. Updated terms will be posted on the website. Continued use of the website after updates means you accept the revised terms.

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in the applicable business jurisdiction of HANDCRAFTED, unless otherwise required by law.