Returns, Exchange & Refund Policy

Returns

Returns are not accepted for change of mind, preference change, minor colour variation or natural leather texture variation. Returns may be considered in exceptional cases only.

• Eligible reasons: wrong product, wrong size, manufacturing defect, damaged on arrival, or a missing major item.
• Issue must be reported within 48 hours of delivery.
• Share Order ID, clear photos/videos of the product, unboxing video where applicable, and packaging images.
• HANDCRAFTED will review the request and approve or reject the return based on the case.

Size Exchange

Size exchange may be allowed subject to the conditions below. Size exchange is permitted once per order.

• Request raised within 48 hours of delivery, product unused and undamaged.
• Original packaging, tags, inserts, dust bag, care card and accessories intact.
• Requested replacement size must be available in stock.
• Product not customised, personalised, altered or made specially for the customer.
• Where reverse pickup or re-shipping charges apply, customer may bear actual logistics cost unless the error is from our side.

Non-Returnable Products

The following products may not be eligible for return or exchange:

• Customised, personalised or made-to-order products and special-size requests.
• Products purchased during clearance or final sale.
• Products showing signs of wear, creases from trial or use, scratches, stains, smell, polish marks, water damage or sole wear.
• Products returned without original packaging, or damaged due to customer handling or misuse.

Natural Leather Disclaimer

Leather is a natural material. Minor differences in grain, texture, shade, wrinkles, marks, creases or colour depth are part of the character of leather and handcrafted finishing — these are not manufacturing defects.

• Product colour may also vary slightly due to lighting, photography, screen settings and natural material differences.

Refunds & Replacement

Refunds, where approved, are processed only after the returned product passes quality inspection.

• Refunds may be issued to the original payment method or another agreed mode; timelines vary by gateway, bank or platform.
• Shipping, COD, convenience, gift wrapping or customisation charges may not be refundable unless the issue is caused by HANDCRAFTED.
• For confirmed manufacturing defects or wrong product, we may offer replacement, size correction, repair/service, store credit, or refund where applicable.

Cancellation Policy

Customers may request order cancellation before the product is dispatched. Once dispatched, cancellation may not be possible.

• Orders for made-to-order, customised, personalised, specially sized or limited-batch products may not be eligible for cancellation once production has started.
• HANDCRAFTED may cancel an order due to unavailability, pricing/listing error, payment failure, incorrect details, serviceability or suspected fraud.
• Approved refunds for cancelled prepaid orders are processed through the original payment method or another mutually agreed mode.